Faq

No matter where in the world you are trying to send and receive large files, our team is here to coordinate every step of the way. For most clients, we'll set up a simple drive drop off — either at our LA or NYC hub, or with one of our 300+ trusted partner locations worldwide. From there, we get to work immediately, copying all of the delivered files and pushing them to wherever they need to go. Typically, our clients will drop off footage at the end of a shoot day, but we work with every client individually to figure out what best suits their needs.

Clip Cloud is camera raw hosting for post teams. Drop your camera-master drives with us and we bring them online — the same day — so your whole post team pulls from one source: color, VFX, finishing, editorial. $950 per drive includes up to 6 TB and 30 days of full access with no download meter. After day 30 it rolls to long-term cloud storage. See Cloud Services for full rates.

There are two ways for us to get your dailies to you: 1) Digital delivery — we host the dailies and deliver the footage directly to the post house / agency's machines, or send a secure LINK for them to pull from. We take care of the entire transfer process — the footage will be waiting for whoever needs to receive it. 2) Hard drive delivery — we offload the dailies onto a loaner hard drive and hand deliver it on the requested date and time.

Speed is kind of our thing, so expect to be impressed by our turn around times. Each project is a little bit different, so transfer times may vary. The two biggest influences on timing are the size of the files and the speed of the recipient’s internet connection. Give us a call if you’d like a more specific estimate!

We run our own hubs in Los Angeles and New York City (please see LOCATIONS), backed by a network of 300+ trusted partner locations across the Americas, EMEA, and APAC. If you're shooting somewhere we don't have a hub, we almost certainly have a partner nearby — and if we don't, we'll set one up.

Yes! Give us a call with the details of your project! We can also be reached on e-mail at producers@slingshotnyc.tv. After you contact us, we’ll get back to you with a quote for our services. Once the project is officially booked via signed and approved contract, it is subject to our cancellation policy.

Give us a ring! We have an extensive global network of trusted partners, and we will do our best to provide a drop-off location as close to you as possible. Or, depending on the project, we can set up a pop-up hub in your city. We recommend giving us as much advance notice as possible so we can work out the best solution.

Yes! Our cancellation fees vary by location. For domestic Sling Shot locations: - No fee is charged for any cancellations made the business day before the shoot/transfer day. * - Cancellations made after business hours the day before the shoot/transfer day will be charged the full rate of that day. For partner and all other locations: - No fee is charged for any cancellations made two business days before the shoot/transfer day. * - Cancellations made after business hours two days before the shoot/transfer day will be charged the full rate of that day. *All cancellations must be made during business hours: Monday through Friday, 10 AM - 6 PM PT

For Domestic Sling Shot locations: If we are notified of the delay during business hours on or before the same day of the shoot/transfer day, then no cancellation fee is charged as long as the transfer will resume at a later date. If we are not notified during business hours on the same day of the shoot/transfer day, a kill fee will be charged. For International Cities (including Partners): If we are notified of the delay or cancellation during business hours two days before the shoot/ transfer day, then no cancellation fee will be charged, as long as the transfer will resume at a later date. If we are not notified during business hours, two days prior to the scheduled shoot/ transfer day, then a kill fee will be charged.

While all Sling Shot locations are open 24 hours a day and 7 days a week for ongoing projects, our business hours are 9 AM Eastern – 6 PM Pacific.

Our recommendation? Reach out at least one day before the shoot/transfer date to avoid a same-day booking fee. For international and partner cities, we recommend confirming at least two days before the shoot/transfer date to avoid a same-day booking fee.

We do all sorts of projects in hundreds of cities around the world, so our services don't exactly fit on a standard rate card. Curious about costs? Reach out! We'll send you a personalized quote covering transfers, transcoding, and cloud hosting for a better project cost estimate.

All of the above! For transcoding, we charge per shoot day, per transfer, per location, and per GB (after exceeding a set amount). The best way to get a sense of our pricing is to contact us — we'll break it all down for you. LINK is a monthly or annual subscription. Clip Cloud is priced per drive, with long-term storage billed monthly after the first 30 days.

The faster, the better. But there is no minimum requirement for internet speed to receive footage digitally. Please keep in mind that internet speed will influence your download time. If your internet speed isn't winning any races, we can always deliver a shuttle drive to where it needs to go — from our LA and NYC hubs, or through our partner network worldwide.

You bet! We’ll transfer anything for you. We mostly work with transcoded dailies and RAW footage.

Nope! There is no limit to how much data can be transferred, but some locations may apply a data fee after a certain threshold is reached. If you’re curious about a city’s data rate, don’t hesitate to ask us!

Need a quick turn around? For most projects, we can hand your production drive back to you on the same night it’s delivered, just allow us ten to fifteen minutes after drop off to do our thing. Otherwise, please email us at producers@slingshotnyc.tv to arrange a pick-up for an additional fee. Want us to ship your drive back to you? No problem, just provide an address. This plan should work for most cities and is subject to shipping and handling fees.

Unless otherwise requested, we'll hold your material on our servers for 30 days. Need it live longer? Clip Cloud keeps your camera masters online and rolls to long-term cloud storage after the first 30 days — reach out and we'll set it up.

Our transcoding service – the process of decoding, reformatting, and re-encoding files. We ask our clients to provide us with their transcode specs, shooting specs, and RAW. After the transcoding process is complete, we’ll deliver the transcoded files to wherever they need to go!

We’re happy to pick-up hard drives from most locations for an additional fee.

Our digital security is top notch. Transfers are encrypted with AES-256 end to end, with no third parties between our network of private servers — AES-128 is also available where a client's workflow calls for it. We can provide password-protected encrypted hard drives on request. Our locations are as secure as our servers. All of our facilities are equipped with multiple security cameras, 24/7 security, keycard staff access, and locked security cabinets for drives and hardware.