Faq

No matter where in the world you are trying to send and receive large files, our team is here to coordinate every step of the way. For most clients, we’ll set up a simple drive drop off either at one of our global hubs or with one of our trusted international partners. From there, we get to work immediately, copying all of the delivered files and pushing them to wherever they need to go. Typically, our clients will drop off rushes at the end of a shoot day, but we work with every client individually to figure out what best suits their needs.

Clip Flip is our transcoding service – the process of decoding, reformatting, and re-encoding files. For Clip Flip, we ask our clients to provide us with their transcode specs, shooting specs, and RAW. After the Clip Flip transcoding process is complete, we’ll deliver the transcoded files to wherever they need to go!

Send your files our way, and we’ll guard them for you! Think of Clip Archive as the ultimate safekeeping service for cloud storage. We can also archive camera files, editorial dailies, or any media to LTO data tape.

Clip Cloud is our subscription-based cloud collaboration service for creative teams. Please contact us to know more about our plans and pricing – including the discounts on our other services that come with your subscription.

There are two ways for us to get your dailies to you: 1) Digital delivery – we host the dailies on our server and deliver the footage directly to the post house / agency’s machines. We take care of the entire transfer process – the footage will be waiting for whoever needs to receive it! Upon request, we can also set up a direct download from our server. 2) Hard drive delivery - we offload the dailies onto a loaner hard drive and hand deliver it on the requested date and time.

Speed is kind of our thing, so expect to be impressed by our turn around times. Each project is a little bit different, so transfer times may vary. The two biggest influences on timing are the size of the files and the speed of the recipient’s internet connection. Give us a call if you’d like a more specific estimate! All Sling Shot locations can accommodate all download speeds.

We have our own hubs in 14 different cities (please see LOCATIONS) and a vast network of global partners that are located in the Americas, EMEA, and APAC region.

Yes! Give us a call with the details of your project! We can also be reached on e-mail at producers@slingshotnyc.tv. After you contact us, we’ll get back to you with a quote for our services. Once the project is officially booked via signed and approved contract, it is subject to our cancellation policy.

Give us a ring! We have an extensive global network of trusted partners, and we will do our best to provide a drop-off location as close to you as possible. Or, depending on the project, we can set up a pop-up hub in your city. We recommend giving us as much advance notice as possible so we can work out the best solution.

Yes! Our cancellation fees vary by location. For domestic Sling Shot locations: - No fee is charged for any cancellations made the day before the shoot/transfer day. * - Cancellations made after business hours the day before the shoot/transfer day will be charged the full rate of that day. For partner and all other locations: - No fee is charged for any cancellations made two days before the shoot/transfer day. * - Cancellations made after business hours two days before the shoot/transfer day will be charged the full rate of that day. *All cancellations must be made during business hours: Monday through Friday, 10 AM - 6 PM PT

For Domestic Sling Shot locations: If we are notified of the delay during business hours on or before the same day of the shoot/transfer day, then no cancellation fee is charged as long as the transfer will resume at a later date. If we are not notified during business hours on the same day of the shoot/transfer day, a kill fee will be charged. For International Cities (including Partners): If we are notified of the delay or cancellation during business hours two days before the shoot/ transfer day, then no cancellation fee will be charged, as long as the transfer will resume at a later date. If we are not notified during business hours, two days prior to the scheduled shoot/ transfer day, then a kill fee will be charged.

While all Sling Shot locations are open 24 hours a day and 7 days a week for ongoing projects, our business hours are 9 AM Eastern – 6 PM Pacific.

Our recommendation? Reach out at least one day before the shoot/transfer date to avoid a same-day booking fee. For international and partner cities, we recommend confirming at least two days before the shoot/transfer date to avoid a same-day booking fee.

We do all sorts of projects in hundreds of cities around the world, so our services don’t exactly fit on a standard rate card. Curious about costs? Reach out! We’ll send you a personalized quote for transfers, transcoding, and archiving for a better project cost estimate.

All of the above! For transcoding, we charge per shoot day, per transfer, per location, and per GB (after exceeding a set amount). The best way to get a sense of our pricing is to contact us – we’ll break it all down for you. Clip Cloud is offered on a monthly or annual subscription plan that includes 20TB of storage and 5 users.

The faster, the better. But there is no minimum requirement for internet speed to receive footage digitally. Please keep in mind that internet speed will influence your download time. If your internet speed isn’t winning any races, we can always deliver a shuttle drive with footage to where it needs to go within our 14 hub cities.

You bet! We’ll transfer anything for you. We mostly work with transcoded dailies and RAW footage.

Nope! There is no limit to how much data can be transferred, but some locations may apply a data fee after a certain threshold is reached. If you’re curious about a city’s data rate, don’t hesitate to ask us!

Need a quick turn around? For most projects, we can hand your production drive back to you on the same night it’s delivered, just allow us ten to fifteen minutes after drop off to do our thing. Otherwise, please email us at producers@slingshotnyc.tv to arrange a pick-up for an additional fee. Want us to ship your drive back to you? No problem, just provide an address. This plan should work for most cities and is subject to shipping and handling fees.

Unless otherwise requested, we’ll hold on to your material on our servers for 30 days. Interested in longer term solutions? Reach out about our Clip Archive and Clip Cloud services.

We’re happy to pick-up hard drives from most locations for an additional fee.

Our digital security is top notch. Our transfer security has an AES 128 encryption that involves no third parties between our network of private servers. We can also provide password-protected encrypted hard drives upon request. Our locations are as secure as our servers. All of our facilities are fully equipped with multiple security cameras, 24/7 security, keycard access for staff to enter the building, and security cabinets to house drives and hardware.